Resident Liaison Officer

The Opportunity:  

As the Resident Liaison Officer at Jesmond Grove, you will be a dynamic and motivated professional accustomed to juggling competing priorities. Reporting to the Residential Care Manager you will provide clerical + administrative support to the facility, whilst acting as the liaison for residents and relatives ensuring excellent care and a quality lifestyle are provided to all residents by meeting their social and wellbeing needs.

This role is Full time - Monday - Friday

Why you’ll love working with us: 

At Newcastle Anglican, we don’t just offer jobs — we offer purpose-driven careers. Here’s what you can expect when you join our team:

Growth & Development: Dedicated professional development support
Family Friendly: 14 weeks paid parental leave or 3 weeks partner leave + super contributions.
Smart Salary Packaging: Save on your rent, mortgage or bills – up to $611 per fortnight.
Education Perks: Up to 40% off school fees at our Anglican schools.
Wellness Boost: Access to over 300 gyms with Fitness Passport.
Mental Health Support: Free access to our Employee Assistance Program.
Career Progression: Real opportunities for advancement.
Flexibility: We support flexible work arrangements.

  Role & Responsibilities:    

·       Consult with stakeholders as relevant to the role, ensuring effective communication with the Anglican Care team and external suppliers in all aspects of service delivery.

·       Assist in ensuring each consumer gets safe and effective services and supports for daily living that meet the consumer’s needs, goals and preferences and optimise their independence, wellbeing, and quality of life.

·       Submit reports to the appropriate authority as required.

·       Maintain Register of Planned Ongoing Respite admissions

·       In consultation with the Residential Care Manager and Customer Service Officer organise Consumer admissions, ensuring a current ACCR is available on admission.

·       Interview prospective Resident and their relatives regarding the processes of admission.

·       Notify Residential Care Manager, RN and Customer Service Officer of arrival of new Consumer.

·       Arrange transport of Consumers to appointments when necessary

·       Promote positive relationships with relatives and friends, provide emotional support to Consumers and their families on admission and during the settling in period at the time of admission and at other times as might be deemed appropriate by the Residential Care Manager

·       To meet new Self Care Consumers as advised by the Retirement Living Coordinator and to complete logs or all contact made with S/C consumers, including monitoring their absences.

·       Contribute to the assessment of emotional and social needs when movement of Consumers within the organisation is considered necessary. This should be addressed at the placement Meeting.

 About you:

·        Strong computer literacy, including Microsoft Office and databases

·        Excellent interpersonal and communication skills

·        Ability to work independently and as part of a team

·        Current driver’s licence, NDIS check, and National Police Check

·        Knowledge of Health or Aged Care sectors (desirable)

Who we are?  

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

For enquiries and a copy of the Position Description email the talent team at careers@newcastleanglican.org.au   

You must have the right to live and work in Australia.