Program Manager - Family and Community Services

Are you an experienced Program Manager with a passion for continuous improvement and service excellence? We are seeking a dynamic and results-driven Program Manager to join our Family and Community Services (FCS) team. In this role, you will be at the forefront of managing and coordinating frameworks, activities, and projects to enhance the delivery of critical services to the communities we serve.

As the Program Manager, you will play a vital role in supporting the strategic objectives of the FCS portfolio, ensuring we meet legislative and contractual obligations, and contributing to the growth and success of our programs. Your expertise will help drive continuous improvement initiatives, enhance program delivery, and ensure service compliance across the FCS Portfolio.

Why Work for us?  

 Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:  

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools 
• Salary packaging options (Maxxia)
• Meals and entertainment card (Maxxia)
• Discount Private Health Insurance premiums (9% Medibank)   
• Career and development opportunities – we want you to flourish! 
• Access to over 300+ gyms with the Fitness Passport Program 
• Free access to our corporate Employee Assistance Program 
• 14 weeks paid parental leave or 3 weeks paid partner leave
• Collaborate with internal networks who have varied knowledge on services and supports (learn and share)   
• Make a positive impact delivering work for a worthy purpose 
• Attractive Salary

Key Deliverables:

• Monitor and maintain contractual records, funding contracts, and service specifications, liaising with program managers for regular reviews.
• Provide expert advice to Team Leaders, Community Services Managers, Directors, and Executive Director on contract provisions, service compliance, and policy development.
• Coordinate effective data collection and reporting mechanisms across the FCS Portfolio.
• Conduct research and provide recommendations for continuous improvement and best practice program delivery.
• Collaborate with shared services and operational areas to ensure program deliverables and regulatory requirements are met.
• Support FCS Directors and Senior Leadership in audits, accreditation processes, and continuous improvement initiatives.
• Contribute to successful tendering and procurement processes, strengthening relationships with funding providers.
• Oversee the administration and governance of FCS program delivery, ensuring compliance with contractual obligations.
• Ensure strategic alignment of program frameworks and objectives with funding and legislative requirements.

Qualifications:

• Tertiary qualifications in social work, social science, psychology, or a related field with relevant experience in human services.
• Current driver's licence
•  Australian work rights

Experience:

• Significant experience with state and federal funded programs, including Early Intervention, Permanency Support, Supported Independent Living, and Aftercare.
• Strong understanding of NSW Office of the Children’s Guardian, NSW Department of Communities and Justice, and the National Disability Insurance Agency requirements.
• Extensive experience handling sensitive, client, and government data.
• Proven ability to work in high-pressure environments with complex reporting and budgetary constraints.
• Skilled in providing C-Level information, including briefings, ministerial correspondence, and reporting to boards.
• Expertise in program development, implementation, and management in both government and not-for-profit sectors.

The successful applicant will possess a valid NSW Working with Children Check, Drivers Licence, first aid & CPR certificate and be willing to undertake a pre-employment functional medical and National Police Check (with consideration of any reported outcomes).

If you're a motivated and experienced program manager looking to make a positive impact, we would love to hear from you. Apply now to join our dedicated team at Family and Community Services and help us deliver meaningful and impactful services to the community.